However, if you have any questions regarding this Policy you may contact us through the following e-mail address: email@example.com or by letter addressed to: Costafil, Indústria e Comércio de Vestuário, LDA. Rua Fernando Pires de Lima, nº1119, 4784-908 Areias, Santo Tirso. You can also do it by going to any KOATI store.
1. Company Ientification
2. OUR PRINCIPLES
2.1. Respect for the client's will
We respect the privacy and security of your personal data, so we ensure the respect of the client's will and its autonomous, free and uncomplicated management of your privacy preferences. Thus, and if you disagree with any point referred to in this Policy, you may at any time object by contacting us through the following email address: firstname.lastname@example.org or by letter addressed to Costafil, Indústria e Comércio de Vestuário, LDA., Rua Fernando Pires de Lima, nº1119, 4784-908 Areias, Santo Tirso. You can also do it by going to any KOATI store. We will do everything possible to satisfy your wishes and respect your concerns.
2.2. Good practices
Costafil, Indústria e Comércio de Vestuário, LDA. as the controller of personal data determines the purposes and means by which your personal data is processed including all applicable security measures. We ensure that your personal data is processed in Portugal in a correct and lawful manner and in accordance with good practice.
2.3. Strict necessity
When processing data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be kept to a minimum so that it does not exceed the original purpose for which it was collected and/or processed.
3. PERSONAL DATA COLLECTION AND PROCESSING
3.1. Personal data collected and processed by Costafil, Indústria e Comércio de Vestuário, LDA. is only that which you voluntarily, expressly and unequivocally enter in the forms on this website.
3.2. The personal data collected are: name, gender, date of birth, email, cell phone, address, tax identification number
4. PURPOSE OF PROCESSING PERSONAL DATA
4.1. Your personal data is collected and processed by Costafil, Indústria e Comércio de Vestuário, LDA. only for purposes strictly related to the use of this website, the services associated with it and the sale of products, carrying out management and improvement of the Loyalty Program, direct marketing and customer support management.
4.2. KOATI always seeks to maintain its relationship with its customers and provide them with the appropriate benefits, information and relevant content related to our brand. Your data will only be processed for these specified, explicit and legitimate purposes and will not be further processed in a manner incompatible with them. The data collected and processed are adequate, relevant and not excessive in relation to these purposes.
4.3. However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:
a) when you make a purchase on this site, we collect your personal data (e.g. e-mail address, delivery address, credit card number and telephone number) on the purchase form, only for the purpose of selling, sorting and shipping the products you order;
b) when you request Customer Support assistance we collect your personal data (e.g. first and last name, email address) only for the purpose of providing you with koatistore.com online store Customer Support services that are relevant to this site and to offer you the assistance you have requested;
c) when you register, we collect your personal data in order to simplify the processing of your future orders;
d) when you subscribe to the newsletter, we collect your email address for the purpose of offering you this service;
e) When you browse our site, we collect cookies - text files stored on your computer or mobile device when you visit websites. These help websites store and retrieve information about your browsing habits and customize them to your preferences.
The information collected by these cookies serves, for example, to analyze site traffic patterns, to calculate the number of users and to perform statistical measurement and analysis of how users use the site, as well as to allow us to improve the content and the site in general.
If you prefer not to allow cookies you have the possibility to disable cookies in the internet browser you use, but it may prevent some websites from working properly. The installation can always be controlled by selecting the advanced browser settings.
f) when you browse our website and subsequently visit platforms where there is an advertising format (social networks, google and other partners of these networks) you may be impacted by ads from our brand. We will also use the data to reach new potential customers who may be interested in our products.
4.4. When we collect data, we indicate required fields with asterisks when the data in question is necessary for:
• Enter into our contract with you (e.g. for the supply of products you purchased on our websites / apps);
• Provide you with the service you have requested (for example by providing you with a newsletter); or
• Comply with legal requirements (e.g. billing).
4.5. Your personal data may be communicated to service providers of Costafil, Indústria e Comércio de Vestuário, LDA. for the provision of services, and to judicial, fiscal and regulatory authorities for the purpose of complying with legal impositions.
5. WHO PROCESSES YOUR PERSONAL DATA
5.1. For organizational purposes and in order to be able to offer you the best possible service, Costafil, Indústria e Comércio de Vestuário, LDA. works together with some entities outside its organization that will process the personal data of the users of this website. This data sharing is strictly due to the performance of the services provided by Costafil, Indústria e Comércio de Vestuário, LDA. including product sales.
5.2. These external entities include carriers, technology providers and digital services, digital marketing platforms, among others. The aforementioned external entities have been chosen by Costafil, Indústria e Comércio de Vestuário, LDA. due to their experience in data processing, guarantees of compliance with applicable laws and regulations, as well as the technical security measures adopted by them in relation to the processing of personal data.
5.3. These external entities will always act in accordance with the instructions provided by Costafil, Indústria e Comércio de Vestuário, LDA. and only for the purposes strictly necessary to their function.
Your personal data will be shared with these entities for the purpose of:
• provision of electronic payment services, through credit / debit cards;
• processing of product sales;
• packaging and transportation of products;
• solving problems related to the sale of products;
• receive payments for the purchase of products;
• process product returns from customers;
5.4. In addition to the situations foreseen above, your data may be shared with third parties to:
• comply with applicable laws,
• respond to judicial and governmental inquiries,
• conform to valid legal processes,
• protect the rights or property of Costafil, Indústria e Comércio de Vestuário, LDA.
Respect for your wishes is one of KOATI's main concerns when it comes to processing your personal data. However, we do not want to affect the relationship we have with you or fall short of your expectations. Thus, we have considered that if you have maintained a relationship with us over the past 2 years, i.e., if you have made a purchase, it is not necessary to request consent. Nevertheless, if you disagree, you may at any time object by writing to us at email@example.com.
7. YOUR RIGHTS
7.1. To exercise your right to access, rectify, erase, forget or block your personal data you can send a written communication to the following e-mail address: firstname.lastname@example.org or by letter addressed to Costafil, Indústria e Comércio de Vestuário, LDA., Rua Fernando Pires de Lima, nº1119, 4784-908 Areias, Santo Tirso. You can also do it by going to any KOATI store and in your client area in the online store.
7.2. If you wish to stop receiving direct marketing communications, you may at any time exercise your right to object to the processing of your personal data, through the management of consents available in your Client Area of the online store. You may also do so by sending an e-mail message to the e-mail address email@example.com or by letter addressed to: Costafil, Indústria e Comércio de Vestuário, LDA., S.A., Rua Fernando Pires de Lima, nº1119, 4784-908 Areias, Santo Tirso. You can also do it by going to any KOATI store.
8.1. KOATI uses appropriate security measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against all other unlawful forms of processing. In addition, we contractually require trusted third parties who handle your personal data on our behalf to do the same.
8.2. However, KOATI cannot guarantee that the security measures adopted for the protection of this website and for the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data. We therefore advise that your computer be equipped with software devices that protect you when transmitting and receiving data (such as up-to-date antivirus systems), and that your browser take appropriate measures to ensure security when transmitting data (such as firewall and anti-spam filters).
9. RETENTION AND PROCESSING TIME
9.1. Your data will be kept by KOATI for the purposes described herein for as long as necessary for these purposes, unless the personal data in question are necessary to prove compliance with obligations, until the expiration of the corresponding rights, or if there is a longer period of data retention imposed by law.
9.2. When your personal data is no longer required, it will be removed from our systems and records or kept anonymously so that you cannot be identified from it.
The current version was published on May 25, 2018.