Alternative Dispute Resolution
The alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution or guidance of any conflict. The Online Dispute Resolution website is an official website running by the European Commission dedicated to helping consumers and traders resolve their disputes out of court: https://webgate.ec.europa.eu/odr/main/index.cfm? event=main.home.chooseLanguage
Customers who are defined as consumers by Law 144/2015 and who have entered into contracts for the purchase and sale and/or provision of services have the right to resort to official entities that help in the resolution of any conflict that has as its object such contracts, without prejudice to resorting to the Judicial Courts. The updated list of the Alternative Dispute Resolution entities available under the terms of article 17ᵗʰ of Law no. 144/2015, of September 8ᵗʰ, are listed on the Consumer Portal, accessible through the website www.consumidor.pt. For more information, you can also consult the Law 144/2015. We also inform you that, to resolve disputes arising from online purchases, you can use a resolution system, called “ODR Platform - Online Dispute Resolution/ RLL”, created by the EU.
In any case, you can contact one of the following centers:
Entities for Alternative Dispute Resolution
Santo Tirso Commercial Court
Address: Rua Ângelo Andrade, nº34, 4780-398 Santo Tirso
Phone: 252808650
email: stotirso.comercio@tribunais.org.pt
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
https://www.cniacc.pt/pt
CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
https://www.consumidoronline.pt/pt/
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
http://www.centrodearbitragemdecoimbra.com
Centro de Arbitragem de Conflitos de Consumo de Lisboa
http://www.centroarbitragemlisboa.pt
Centro de Informação de Consumo e Arbitragem do Porto
http://www.cicap.pt/