Terms and Conditions
General Terms of Sale
A - Identification
The "Seller" KOATI (Costafil, Indústria e Comércio de Vestuário, LDA. NIF 503106755) has products for sale at www.koatistore.com, and the "e-commerce" services are available exclusively to end users (consumers).
KOATI reserves the right not to process orders received from users who are not "Consumers" or those that are not in accordance with KOATI Seller's general terms of sale.
The "Consumer" shall provide the "Seller" with a correct and complete e-mail or postal address or other contact details and agrees that the "Seller" may contact you using these details should it deem it necessary.
B - Availability
Satisfaction of all orders placed on the site is subject to availability. KOATI tries to ensure that all items offered for sale on the site are in stock. However, reserves the right not to accept any orders or cancel orders already confirmed for products that no longer have stock. In these cases KOATI will inform the customer and proceed to refund the amount paid.
C - Pricing and Promotions
The product prices displayed are in Euros and include Value Added Tax (VAT). To the price of the product you can also add the respective shipping fee depending on the respective address and country of destination. You can check the shipping charges in the "shipping" section. KOATI reserves the right to change prices without notice. The prices displayed at the time of purchase are the prices applied to that purchase. KOATI is not bound to any offer, if there are errors or mistakes in spelling, prices or others in the information on the site. KOATI reserves the right to cancel any purchase and sale made under such errors.
Offers on the site are valid only at the time they are displayed, unless otherwise communicated on the site.
D - Responsibility
KOATI shall only be liable for damages suffered by the Customer in the event that such damages result from breaches attributable to KOATI's contractual obligations to the Customer, or in the event that KOATI's liability results from applicable legal law.
1. Company Identification
2. Our Principles
2.1. Respect for the client's wishes
We respect the privacy and security of your personal data, so we ensure the respect of the client's will and its autonomous, free and uncomplicated management of your privacy preferences. Thus, and if you disagree with any point referred to in this Policy, you may at any time object by contacting us through the following email address: email@example.com or by letter addressed to Costafil, Indústria e Comércio de Vestuário, LDA., Rua Fernando Pires de Lima, nº1119, 4784-908 Areias, Santo Tirso. You can also do it by going to any KOATI store. We will do everything possible to satisfy your wishes and respect your concerns.
2.2. Best Practices
Costafil, Indústria e Comércio de Vestuário, LDA. as the controller of personal data determines the purposes and means by which your personal data is processed including all applicable security measures. We ensure that your personal data is processed in Portugal in a correct and lawful manner and in accordance with good practice.
2.3. Strict necessity
When processing data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be kept to a minimum so that it does not exceed the original purpose for which it was collected and/or processed.
3. Collection and Handling of Personal Data
3.1. Personal data collected and processed by Costafil, Indústria e Comércio de Vestuário, LDA. is only that which you voluntarily, expressly and unequivocally enter in the forms on this website.
3.2. The personal data collected are: name, gender, date of birth, email, cell phone, address, tax identification number
4. Purpose of Processing Personal Data
4.1. Your personal data is collected and processed by Costafil, Indústria e Comércio de Vestuário, LDA. only for purposes strictly related to the use of this website, the services associated with it and the sale of products, carrying out management and improvement of the Loyalty Program, direct marketing and customer support management.
4.2. KOATI always seeks to maintain its relationship with its customers and provide them with the appropriate benefits, information and relevant content related to our brand. Your data will only be processed for these specified, explicit and legitimate purposes and will not be further processed in a manner incompatible with them. The data collected and processed are adequate, relevant and not excessive in relation to these purposes.
4.3. However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:
a) when you make a purchase on this site, we collect your personal data (e.g. e-mail address, delivery address, credit card number and telephone number) on the purchase form, only for the purpose of selling, sorting and shipping the products you order;
b) when you request Customer Support assistance we collect your personal data (e.g. first and last name, email address) only for the purpose of providing you with koatistore.com online store Customer Support services that are relevant to this site and to offer you the assistance you have requested;
c) when you register, we collect your personal data in order to simplify the processing of your future orders;
d) when you subscribe to the newsletter, we collect your email address for the purpose of offering you this service;
e) when you browse our site, we collect cookies. Depending on your management of Cookies on our site and your interaction with us we use some information collected by Cookies in order to ensure the proper functioning of the site, highlighting the appropriate display of content, remember your cart, remember your registration, adjust your screen resolution, to improve our offerings, among others. This information includes registration data, location data, session length, products you have selected, your device, your browser and your IP address.
f) when you browse our website and subsequently visit platforms where there is an advertising format (social networks, google and other partners of these networks) you may be impacted by ads from our brand. We will also use the data to reach new potential customers who may be interested in our products.
4.4. When we collect data, we indicate required fields with asterisks when the data in question is necessary for:
To enter into our contract with you (e.g. for the supply of products you have purchased on our websites / apps); To provide you with the service you have requested (e.g. providing you with a newsletter); or To comply with legal requirements (e.g. billing).
4.5. Your personal data may be communicated to service providers of Costafil, Indústria e Comércio de Vestuário, LDA. for the provision of services, and to judicial, fiscal and regulatory authorities for the purpose of complying with legal impositions.
5. Who processes your Personal Data
5.1. For organizational purposes and in order to be able to offer you the best possible service, Costafil, Indústria e Comércio de Vestuário, LDA. works together with some entities outside its organization that will process the personal data of the users of this website. This data sharing is strictly due to the performance of the services provided by Costafil, Indústria e Comércio de Vestuário, LDA. including product sales.
5.2. These external entities include carriers, technology and digital service providers, digital marketing platforms, among others. The aforementioned external entities have been chosen by Costafil, Indústria e Comércio de Vestuário, LDA. due to their experience in data processing, guarantees of compliance with applicable laws and regulations, as well as the technical security measures adopted by them in relation to the processing of personal data.
5.3. These external entities will always act in accordance with the instructions provided by Costafil, Indústria e Comércio de Vestuário, LDA. and only for the purposes strictly necessary to their function. Your personal data will be shared with these entities for the purpose of:
• provision of electronic payment services, through credit / debit cards;
• processing of product sales;
• packaging and transport of products;
• solving problems related to the sale of products;
• receiving payments for the purchase of products;
• processing customer product returns;
5.4. In addition to the situations set out above, your data may be shared with third parties to:
• comply with applicable laws,
• respond to judicial and government enquiries,
• be in accordance with valid legal processes,
• protect the rights or property of Costafil, Indústria e Comércio de Vestuário, LDA.
Respect for your wishes is one of KOATI's main concerns in relation to the processing of your personal data. However, we do not want to affect the relationship we have with you or fall short of your expectations. We therefore consider that if you have maintained a relationship with us over the past 2 years, i.e. if you have made a purchase, it is not necessary to request consent. Nevertheless, if you disagree, you may at any time object by writing to us at firstname.lastname@example.org
7. Your Rights
7.1. To exercise your right to access, rectify, erase, forget or block your personal data you can send a written communication to the following email address: email@example.com or by letter addressed to Costafil, Indústria e Comércio de Vestuário, LDA., Rua Fernando Pires de Lima, nº1119, 4784-908 Areias, Santo Tirso. You can also do it by going to any KOATI shop and in your client area in the online shop.
7.2. If you wish to stop receiving direct marketing communications, you may at any time exercise your right to object to the processing of your personal data, through the management of consents available in your Client Area of the online shop. You may also do so by sending an e-mail to the e-mail address firstname.lastname@example.org or by letter addressed to: Costafil, Indústria e Comércio de Vestuário, LDA., Rua Fernando Pires de Lima, nº1119, 4784-908 Areias, Santo Tirso. You can also do it by going to any KOATI shop.
8.1. KOATI uses appropriate security measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access, and against all other unlawful forms of processing. In addition, we contractually require trusted third parties who handle your personal data on our behalf to do the same.
8.2. However, KOATI cannot guarantee that the security measures adopted for the protection of this website and for the transmission of data and information through this website will prevent or exclude any risk of unauthorised access or loss of data. We therefore advise that your computer is equipped with software devices that protect you when transmitting and receiving data (such as up-to-date antivirus systems), and that your browser takes appropriate measures to ensure security when transmitting data (such as firewall and anti-spam filters).
9. Retention and Processing Period
9.1. Your data will be kept by KOATI for the purposes described herein for as long as necessary for these purposes, unless the personal data in question are necessary to prove compliance with obligations, until the expiry of the corresponding rights, or if there is a longer period of data retention period imposed by law.
9.2. When your personal data is no longer required, it will be removed from our systems and records or kept anonymised so that you cannot be identified from it.
The current version was published on 22 May 2018.